FAQ

FAQ

1. How long will it take to receive my order?
All orders are processed within 1–2 business days. Delivery within the United States typically takes 4–6 business days, depending on your location. You will receive a tracking number as soon as your order ships.

2. Do you offer free shipping?
Yes! CapForge provides free return shipping for eligible returns. Standard shipping costs are calculated at checkout, but from time to time, we offer promotions that include free shipping.

3. What is your return and refund policy?
We accept returns within 30 days of delivery. Returns are completely free, with no restocking fees, and we do not sell final sale items.

4. How do I initiate a return?
To start a return, email thehoale49@gmail.com
 or call ‪+1 (360)-658-1805‬. Our friendly support team will provide a prepaid return label and guide you through the process from start to finish.

5. Can I place an order internationally?
At this time, CapForge ships exclusively within the United States.

6. What should I do if my item arrives damaged, defective, or incorrect?
Contact our support team immediately with your order number and a photo of the product. We will quickly provide a replacement or issue a refund at no additional cost.

7. How do I contact customer support?
Our team is available 24/7. You can reach us by email at thehoale49@gmail.com
 or by phone at ‪+1 (360)-658-1805‬. We are always happy to assist with questions about products, shipping, or returns.